dLocal Status Page
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 2024 - 03:00 GMT-03:00
Scheduled - continuity schemes will allow the transactional flow to be carried out as usual without interruptions.
Mar 19, 2024 03:00-04:00 GMT-03:00

About This Site

We believe that continuous improvement can build a competitive edge. Subscribe to our dLocal status page to receive our ongoing maintance schedule while we are building the best payment infrastructure in emerging markets.

LATAM Payments processing partners ? Operational
Payment processors in Argentina ? Operational
Payment processors in Brazil ? Operational
Payment processors in Mexico ? Operational
Payment processors in Colombia ? Operational
Payment processors in Chile ? Operational
Payment processors in Uruguay Operational
Payment processors in Paraguay Operational
Payment processors in Perú Operational
Payment processors in Ecuador ? Operational
Payment processors in Bolivia ? Operational
CA Payments processing partners Under Maintenance
90 days ago
99.95 % uptime
Today
Payment processors in Guatemala Operational
90 days ago
100.0 % uptime
Today
Payment processors in Costa Rica Operational
90 days ago
99.97 % uptime
Today
Payment processors in Panama Operational
90 days ago
100.0 % uptime
Today
Payment processors in Dominican Republic Under Maintenance
90 days ago
99.69 % uptime
Today
Payment processors in Nicaragua Operational
90 days ago
100.0 % uptime
Today
Payment processors in Honduras Operational
90 days ago
100.0 % uptime
Today
Payment processors in El Salvador Operational
90 days ago
100.0 % uptime
Today
APAC & EMEA Payment processing partners ? Operational
90 days ago
99.96 % uptime
Today
Payment processors in Morocco Operational
Payment processors in India Operational
Payment processors in Egypt Operational
Payment processors in China Operational
Payment processors in Turkey Operational
Payment processors in Nigeria Operational
Payment processors in Kenya Operational
90 days ago
99.82 % uptime
Today
Payment processors in South Africa Operational
90 days ago
100.0 % uptime
Today
Payment processors in Indonesia Operational
90 days ago
100.0 % uptime
Today
Payment processors in Vietnam Operational
90 days ago
100.0 % uptime
Today
Payment processors in Pakistan Operational
Payment processors in Malaysia Operational
Payment Processor in Senegal ? Operational
90 days ago
100.0 % uptime
Today
Payment processors in Philippines Operational
Payment processors in Thailand Operational
Payment processors in Ghana Operational
dLocal Operational
90 days ago
100.0 % uptime
Today
dLocal API ? Operational
dLocal Merchant Dashboard ? Operational
dLocal website ? Operational
Redirect Payments Operational
90 days ago
100.0 % uptime
Today
Twilio SMS, Latin America Operational
Twilio SMS Operational
Twilio PHONE NUMBERS Operational
dLocal Sandbox Operational
90 days ago
100.0 % uptime
Today
Sandbox - dLocal Merchant Dashboard Operational
90 days ago
100.0 % uptime
Today
Sandbox - dLocal API Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
continuity schemes will allow the transactional flow to be carried out as usual without interruptions.
Posted on Mar 14, 2024 - 11:58 GMT-03:00
Kushki Ecuador services maintenance scheduled Mar 20, 2024 05:00-07:00 GMT-03:00
We will be undergoing scheduled maintenance during this time.
Posted on Mar 14, 2024 - 10:31 GMT-03:00
CIELO - BRASPAGG BRASIL MAINTENANCE Apr 2, 2024 20:00 - Apr 3, 2024 06:00 GMT-03:00
Impact: There may be a slowdown in response time during the specified period of authentication.

Required Action: If your application uses a fixed IP in the calls to the above URL, we request that it be changed to consume via API through DNS, as the IPs will be modified to be dynamic.

If your process involves caching DNS calls, it is important to clean up the application.

The main objective of the process is to bring the most secure certificate with protocol and cipher levels. If you use a fixed TLS certificate in your application, it should be updated the day after the change to avoid any impacts.

For technical questions, contact the NCC team, and for other matters, please contact our customer service.

Customer Service

Phone: 4002-5472

0800 570 8472 (E-commerce support option)

Posted on Feb 14, 2024 - 16:07 GMT-03:00
BR - Cielo - Scheduled Maintenance Apr 2, 2024 20:00 - Apr 3, 2024 06:00 GMT-03:00
- Cielo (Braspag) will carry out planned maintenance in our environment e-Commerce 3.0.
- Objective: Change in the Security certificate used in calls to the endpoint URL.
- During the maintenance period, you may expect few timeouts period in the authentication response.

Posted on Jan 29, 2024 - 09:52 GMT-03:00
Nubiz (Peru) services maintenance scheduled Apr 8, 2024 03:00-03:15 GMT-03:00
We will be undergoing scheduled maintenance during this time.
Posted on Mar 08, 2024 - 14:38 GMT-03:00
Nubiz (Peru) services maintenance scheduled Apr 10, 2024 03:05-03:25 GMT-03:00
We will be undergoing scheduled maintenance during this time.
Posted on Mar 08, 2024 - 14:41 GMT-03:00
BRAZIL - CIELO MAINTENANCE May 20, 2024 22:00 - May 21, 2024 06:00 GMT-03:00
Objective: We inform you that the URL ecommerce2.cielo.com.br will be deactivated on 05/20/2024 at 10:00 pm due to API governance and optimization.

Important: From 05/21/2024, transactions will only be accepted through the ecommerce.cielo.com.br endpoint.

Posted on Mar 14, 2024 - 15:29 GMT-03:00
Past Incidents
Mar 19, 2024
Resolved - This incident has been resolved.
Mar 19, 03:05 GMT-03:00
Investigating - We have identified some processing issues with REDEBAN in COLOMBIA. We have contacted the processor and we will provide an update as soon as it becomes available.
Mar 19, 02:26 GMT-03:00
Resolved - This incident has been resolved.
Mar 19, 01:33 GMT-03:00
Investigating - We have identified some processing issues with BANORTE in MEXICO. We have contacted the processor and we will provide an update as soon as it becomes available.
Mar 19, 01:01 GMT-03:00
Mar 18, 2024
Resolved - This incident has been resolved.
Mar 18, 22:36 GMT-03:00
Investigating - We have identified some processing issues with BIND CVU in ARGENTINA. We have contacted the processor and we will provide an update as soon as it becomes available.
Mar 18, 21:18 GMT-03:00
Resolved - This incident has been resolved.
Mar 18, 17:03 GMT-03:00
Investigating - We have identified some processing issues with BANORTE in MEXICO. We have contacted the processor and we will provide an update as soon as it becomes available.
Mar 17, 16:49 GMT-03:00
Completed - The scheduled maintenance has been completed.
Mar 18, 05:01 GMT-03:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 02:00 GMT-03:00
Update - We will be undergoing scheduled maintenance during this time.
Mar 14, 10:53 GMT-03:00
Update - We will be undergoing scheduled maintenance during this time.
Mar 14, 10:27 GMT-03:00
Update - We will be undergoing scheduled maintenance during this time.
Mar 14, 10:25 GMT-03:00
Update - We will be undergoing scheduled maintenance during this time.
Mar 14, 10:25 GMT-03:00
Scheduled - We will be undergoing scheduled maintenance during this time.
Mar 14, 10:21 GMT-03:00
Completed - The scheduled maintenance has been completed.
Mar 18, 05:00 GMT-03:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 02:01 GMT-03:00
Scheduled - We will be undergoing scheduled maintenance during this time.
Mar 14, 10:29 GMT-03:00
Mar 17, 2024
Resolved - This incident has been resolved,
HEY BANREGIO Payments in MEXICO are operating correctly.

Mar 17, 12:14 GMT-03:00
Identified - HEY BANREGIO found an issue with Prosa, Estimated time of resolution is next week.
Mar 15, 21:29 GMT-03:00
Investigating - We have identified some processing issues with HEY BANREGIO in MEXICO. We have contacted the processor and we will provide an update as soon as it becomes available.
Mar 15, 21:19 GMT-03:00
Resolved - This incident has been resolved.
Mar 17, 10:45 GMT-03:00
Investigating - We have identified some processing issues with BANORTE in MEXICO. We have contacted the processor and we will provide an update as soon as it becomes available.
Mar 17, 00:08 GMT-03:00
Completed - The scheduled maintenance has been completed.
Mar 17, 05:30 GMT-03:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 03:30 GMT-03:00
Scheduled - We will be undergoing scheduled maintenance during this time.
Mar 14, 16:17 GMT-03:00
Completed - The scheduled maintenance has been completed.
Mar 17, 05:01 GMT-03:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 02:00 GMT-03:00
Scheduled - We will be undergoing scheduled maintenance during this time.
Feb 27, 11:16 GMT-03:00
Completed - The scheduled maintenance has been completed.
Mar 17, 05:00 GMT-03:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 02:01 GMT-03:00
Scheduled - We will be undergoing scheduled maintenance during this time.
Feb 27, 11:27 GMT-03:00
Completed - The scheduled maintenance has been completed.
Mar 17, 02:01 GMT-03:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 23:00 GMT-03:00
Scheduled - We will be undergoing scheduled maintenance during this time.
Feb 27, 11:25 GMT-03:00
Completed - The scheduled maintenance has been completed.
Mar 17, 01:00 GMT-03:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 18:00 GMT-03:00
Scheduled - During this period, there may be a slight disruption to services.
Mar 14, 11:47 GMT-03:00
Completed - The scheduled maintenance has been completed.
Mar 17, 00:00 GMT-03:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 00:00 GMT-03:00
Scheduled - There may be minimal impact on POS services during this period
Mar 16, 00:00 GMT-03:00
Mar 16, 2024
Resolved - This incident has been resolved.
NAPS payments in MOROCCO are operating correctly.

Mar 16, 08:00 GMT-03:00
Investigating - We have identified some processing issues with NAPS in MOROCCO. We have contacted the processor and we will provide an update as soon as it becomes available.
Mar 16, 06:07 GMT-03:00
Mar 15, 2024
Resolved - This incident has been resolved.
Mar 15, 03:47 GMT-03:00
Update - We are continuing to work on a fix for this issue.
Mar 14, 09:30 GMT-03:00
Identified - The issue has been identified and a fix is being implemented.
Mar 14, 09:28 GMT-03:00
Resolved - This incident has been resolved.
Mar 15, 03:44 GMT-03:00
Identified - The issue has been identified and a fix is being implemented.
Mar 14, 09:31 GMT-03:00
Completed - The scheduled maintenance has been completed.
Mar 15, 03:25 GMT-03:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 03:05 GMT-03:00
Scheduled - We will be undergoing scheduled maintenance during this time.
Mar 6, 09:54 GMT-03:00
Resolved - This incident has been resolved.
Mar 15, 00:53 GMT-03:00
Investigating - We have identified some processing issues with LAFISE in Costa Rica. We have contacted the processor and we will provide an update as soon as it becomes available.
Mar 15, 00:20 GMT-03:00
Resolved - This incident has been resolved.
Mar 15, 00:42 GMT-03:00
Investigating - We have identified some processing issues with issuer OZAN ELEKTRONIK PARA A.S.
in Turkey. We have contacted the processor and we will provide an update as soon as it becomes available.

Mar 14, 22:25 GMT-03:00
Mar 14, 2024
Resolved - This incident has been resolved.
Mar 14, 22:54 GMT-03:00
Investigating - We have identified some processing issues with HEY BANREGIO in MEXICO. We have contacted the processor and we will provide an update as soon as it becomes available.
Mar 14, 21:35 GMT-03:00
Resolved - This incident has been resolved.
Mar 14, 11:43 GMT-03:00
Update - We are continuing to investigate this issue.
Mar 14, 11:42 GMT-03:00
Update - We are continuing to investigate this issue.
Mar 14, 08:19 GMT-03:00
Investigating - We are currently investigating this issue.
Mar 14, 08:17 GMT-03:00
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 14, 07:59 GMT-03:00
Investigating - We have identified some processing issues with Budpay NG in NIGERIA. We have contacted the processor and we will provide an update as soon as it becomes available.
Mar 14, 07:08 GMT-03:00
Resolved - This incident has been resolved.
Mar 14, 11:40 GMT-03:00
Identified - The issue has been identified and a fix is being implemented.
Mar 14, 08:24 GMT-03:00
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 14, 07:57 GMT-03:00
Investigating - We have identified some processing issues with MPGS in Ghana. We have contacted the processor and we will provide an update as soon as it becomes available.
Mar 14, 06:35 GMT-03:00
Resolved - This incident has been resolved.
Mar 14, 03:42 GMT-03:00
Investigating - We have identified some processing issues with AIRPAY in INDIA. We have contacted the processor and we will provide an update as soon as it becomes available.
Mar 13, 21:30 GMT-03:00
Completed - The scheduled maintenance has been completed.
Mar 14, 03:00 GMT-03:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 02:00 GMT-03:00
Scheduled - We will be undergoing scheduled maintenance during this time.
Mar 12, 21:37 GMT-03:00
Resolved - This incident has been resolved.
Mar 14, 01:59 GMT-03:00
Investigating - We have identified some processing issues with BANORTE in MEXICO. We have contacted the processor and we will provide an update as soon as it becomes available.
Mar 14, 01:06 GMT-03:00
Mar 13, 2024
Resolved - This incident has been resolved, PIX Payments in Brazil are operating correctly .
Mar 13, 17:37 GMT-03:00
Investigating - We have identified some processing issues with PIX in Brazil. We have contacted the processor and we will provide an update as soon as it becomes available.
Mar 13, 17:06 GMT-03:00
Resolved - This incident has been resolved.
Mar 13, 15:16 GMT-03:00
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 13, 15:11 GMT-03:00
Investigating - We have identified some processing issues with Interswitch in Nigeria. We have contacted the processor and we will provide an update as soon as it becomes available.
Mar 13, 14:35 GMT-03:00
Completed - The scheduled maintenance has been completed.
Mar 13, 07:00 GMT-03:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 13, 04:00 GMT-03:00
Scheduled - Kushki will be undergoing maintenance during these hours, some services might be affected
Mar 12, 18:57 GMT-03:00
Completed - The scheduled maintenance has been completed.
Mar 13, 03:15 GMT-03:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 13, 03:00 GMT-03:00
Scheduled - We will be undergoing scheduled maintenance during this time.
Mar 6, 09:52 GMT-03:00
Completed - The scheduled maintenance has been completed.
Mar 13, 03:00 GMT-03:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 13, 02:30 GMT-03:00
Scheduled - OXXO MX
Starts 13/03/2024 - 02:30 am (UY Time -3 gmt)
Ends 13/03/2024 -03:00 am (UY Time -3 gmt)
Duration: 30 min
During the scheduled window, there will be a degradation on the system affecting OXXO online

Mar 12, 14:39 GMT-03:00
Resolved - This incident has been resolved.
Mar 13, 00:48 GMT-03:00
Investigating - We have identified some processing issues with Prisma in Argentina. We have contacted the processor and we will provide an update as soon as it becomes available.
Mar 12, 23:54 GMT-03:00
Resolved - This incident has been resolved.
Mar 13, 00:47 GMT-03:00
Investigating - We have identified some processing issues with DECIDIR in ARGENTINA. We have contacted the processor and we will provide an update as soon as it becomes available.
Mar 12, 23:38 GMT-03:00
Mar 12, 2024
Completed - The scheduled maintenance has been completed.
Mar 12, 22:00 GMT-03:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 17:45 GMT-03:00
Scheduled - MFS Africa/Onafriq will be conducting a feature upgrade from Tuesday, 12th March 2024 at 11.45pm EAT to Wednesday 13th March 2024 at 04.00AM EAT.

During this period, all services will be unavailable

Mar 11, 04:02 GMT-03:00
Completed - The scheduled maintenance has been completed.
Mar 12, 03:15 GMT-03:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 03:00 GMT-03:00
Scheduled - ARCUS MX
Starts 12/03/2024 - 03:00 am (UY Time -3 gmt)
Ends 12/03/2024 -03:15 am (UY Time -3 gmt)
Duration: 15 min
During the scheduled window, there won’t be system

Mar 8, 19:45 GMT-03:00
Resolved - This incident has been resolved.
Mar 12, 02:38 GMT-03:00
Investigating - We have identified some processing issues with FIRSTDATA in ARGENTINA. We have contacted the processor and we will provide an update as soon as it becomes available.
Mar 12, 01:32 GMT-03:00
Mar 11, 2024

No incidents reported.

Mar 10, 2024
Resolved - This incident has been resolved.
CREDIBANCO payments in COLOMBIA are operating correctly.

Mar 10, 15:01 GMT-03:00
Investigating - We have identified some processing issues with CREDIBANCO in COLOMBIA. We have contacted the processor and we will provide an update as soon as it becomes available.
Mar 10, 14:36 GMT-03:00
Resolved - This incident has been resolved.
Mar 10, 10:07 GMT-03:00
Investigating - We have identified some processing issues with HEY BANREGIO in MEXICO. We have contacted the processor and we will provide an update as soon as it becomes available.
Mar 10, 05:32 GMT-03:00
Mar 9, 2024
Completed - The scheduled maintenance has been completed.
Mar 9, 09:40 GMT-03:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 9, 09:30 GMT-03:00
Scheduled - STP MX
Starts 09/03/2024 - 09:30 am (UY Time -3 gmt)
Ends 09/03/2024 -09:40 am (UY Time -3 gmt)
Duration: 10 min
During the scheduled window, intermittences may occur

Mar 7, 19:34 GMT-03:00
Mar 8, 2024
Resolved - This incident has been resolved,
BAC CREDOMATIC Payments in COSTA RICA are operating correctly .

Mar 8, 06:53 GMT-03:00
Investigating - We have identified some processing issues with BAC CREDOMATIC in COSTA RICA. We have contacted the processor and we will provide an update as soon as it becomes available.
Mar 8, 03:18 GMT-03:00
Resolved - This incident has been resolved,
BAC CREDOMATIC Payments in GUATEMALA are operating correctly .

Mar 8, 06:51 GMT-03:00
Investigating - We have identified some processing issues with BAC CREDOMATIC in GUATEMALA. We have contacted the processor and we will provide an update as soon as it becomes available.
Mar 8, 03:25 GMT-03:00
Resolved - This incident has been resolved, CREDOMATIC Payments in PANAMA are operating correctly .
Mar 8, 06:50 GMT-03:00
Investigating - We have identified some processing issues with CREDOMATIC in PANAMA. We have contacted the processor and we will provide an update as soon as it becomes available.
Mar 8, 03:26 GMT-03:00
Mar 7, 2024
Completed - The scheduled maintenance has been completed.
Mar 7, 17:30 GMT-03:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 7, 16:00 GMT-03:00
Scheduled - STP MX
Starts 07/03/2024 - 04:00 am (UY Time -3 gmt)
Ends 07/03/2024 -05:30 am (UY Time -3 gmt)
Duration: 1h 30 min
During the scheduled window, intermittences may occur

Mar 5, 16:21 GMT-03:00
Completed - The scheduled maintenance has been completed.
Mar 7, 09:30 GMT-03:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 7, 09:00 GMT-03:00
Scheduled - STP MX
Starts 07/03/2024 - 09:00 pm (UY Time -3 gmt)
Ends 07/03/2024 -09:30 pm (UY Time -3 gmt)
Duration: 30 min
During the scheduled window, intermittences may occur

Mar 6, 21:40 GMT-03:00
Completed - The scheduled maintenance has been completed.
Mar 7, 03:00 GMT-03:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 7, 01:00 GMT-03:00
Scheduled - Kushki processor maintenance
Mar 1, 10:46 GMT-03:00
Mar 6, 2024

No incidents reported.

Mar 5, 2024
Completed - The scheduled maintenance has been completed.
Mar 5, 21:15 GMT-03:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 5, 21:00 GMT-03:00
Scheduled - ARCUS MX
Starts 05/03/2024 - 09:00 pm (UY Time -3 gmt)
Ends 05/03/2024 -09:15 pm (UY Time -3 gmt)
Duration: 15 min
During the scheduled window, intermittences may occur

Mar 5, 20:15 GMT-03:00
Resolved - This incident has been resolved.
CREDIBANCO payments in COLOMBIA are operating correctly.

Mar 5, 09:46 GMT-03:00
Investigating - We have identified some processing issues with CREDIBANCO in COLOMBIA. We have contacted the processor and we will provide an update as soon as it becomes available.
Mar 5, 07:50 GMT-03:00
Resolved - This incident has been resolved,
PAYMOB Payments in PAKISTAN are operating correctly.

Mar 5, 05:34 GMT-03:00
Investigating - We have identified some processing issues with PAYMOB in PAKISTAN. We have contacted the processor and we will provide an update as soon as it becomes available.
Mar 2, 00:43 GMT-03:00
Completed - The scheduled maintenance has been completed.
Mar 5, 01:30 GMT-03:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 4, 23:26 GMT-03:00
Scheduled - We will be undergoing scheduled maintenance during this time
Mar 4, 23:00 GMT-03:00