All Systems Operational
LATAM Payments processing partners ? Operational
Payment processors in Argentina ? Operational
Payment processors in Brazil ? Operational
Payment processors in Mexico ? Operational
Payment processors in Colombia ? Operational
Payment processors in Chile ? Operational
Payment processors in Uruguay Operational
Payment processors in Paraguay Operational
Payment processors in Perú Operational
Payment processors in Ecuador ? Operational
CA Payments processing partners Operational
90 days ago
100.0 % uptime
Today
Payment processors in Costa Rica Operational
90 days ago
100.0 % uptime
Today
Payment processors in Panama Operational
90 days ago
100.0 % uptime
Today
Payment processors in Dominican Republic Operational
90 days ago
100.0 % uptime
Today
APAC & EMEA Payment processing partners ? Operational
90 days ago
99.95 % uptime
Today
Payment processors in Morocco Operational
Payment processors in India Operational
Payment processors in Egypt Operational
Payment processors in China Operational
Payment processors in Turkey Operational
Payment processors in Nigeria Operational
Payment processors in Kenya Operational
90 days ago
100.0 % uptime
Today
Payment processors in South Africa Operational
90 days ago
99.61 % uptime
Today
Payment processors in Indonesia Operational
90 days ago
100.0 % uptime
Today
Payment processors in Vietnam Operational
90 days ago
100.0 % uptime
Today
dLocal Operational
90 days ago
100.0 % uptime
Today
dLocal API ? Operational
dLocal Merchant Panel ? Operational
dLocal website ? Operational
Redirect Payments Operational
90 days ago
100.0 % uptime
Today
Twilio SMS, Latin America Operational
Twilio SMS Operational
Twilio PHONE NUMBERS Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Credibanco will perform maintenance tasks on their platform
Posted on Jul 27, 09:08 GMT-03:00
dLocal Certificate Rotation Aug 4, 09:00-09:20 -03
On August the 4th, we will be rotating our SSL Certificate *dlocal.com that will expire on Friday, August 20.
Unless you have a specific certificate validation on your end, this change will have no impact, and no downtimes should be experienced.

If you run a validation for a specific certificate, you need to update your system with the new one in order to avoid any processing downtime. In this case, please contact merchants@dlocal.com requesting the new certificate.
Posted on Jul 26, 18:55 GMT-03:00
We will be undergoing scheduled maintenance during this time.
Posted on Jul 13, 12:48 GMT-03:00
Past Incidents
Jul 27, 2021
Completed - The scheduled maintenance has been completed.
Jul 27, 17:00 GMT-03:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 27, 15:00 GMT-03:00
Scheduled - We will be undergoing scheduled maintenance during this time.
Jul 19, 09:22 GMT-03:00
Jul 26, 2021
Resolved - This incident has been resolved.
Jul 26, 03:04 GMT-03:00
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 26, 02:54 GMT-03:00
Update - We are continuing to investigate this issue.
Jul 26, 02:51 GMT-03:00
Investigating - We are currently investigating the issue
Jul 26, 02:48 GMT-03:00
Jul 25, 2021

No incidents reported.

Jul 24, 2021
Resolved - This incident has been resolved.
Jul 24, 20:55 GMT-03:00
Investigating - We are currently investigating this issue.
Jul 24, 20:26 GMT-03:00
Jul 23, 2021
Resolved - This incident has been resolved.
Jul 23, 19:19 GMT-03:00
Investigating - We are currently investigating this issue.
Jul 23, 18:31 GMT-03:00
Resolved - This incident has been resolved.
Jul 23, 14:40 GMT-03:00
Investigating - We are currently investigating this issue.
Jul 23, 10:45 GMT-03:00
Resolved - This incident has been resolved.
Jul 23, 09:03 GMT-03:00
Investigating - We are currently investigating this issue.
Jul 23, 00:56 GMT-03:00
Completed - The scheduled maintenance has been completed.
Jul 23, 01:35 GMT-03:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 01:30 GMT-03:00
Update - We will be undergoing scheduled maintenance during this time.
Jul 22, 21:31 GMT-03:00
Scheduled - We will be undergoing scheduled maintenance during this time.
Jul 22, 21:26 GMT-03:00
Jul 22, 2021
Resolved - This incident has been resolved.
Jul 22, 14:13 GMT-03:00
Investigating - Apologies,

We are currently investigating a cause for degraded performance in Nigeria and South Africa

Updates soon.
Jul 22, 05:53 GMT-03:00
Postmortem - Read details
Jul 27, 10:24 GMT-03:00
Resolved - Apparent incident partially affecting our platform, impacting some transactions on some merchants. An improvement on our firewall created an incident and started rejecting some TCP connections under certain conditions.
Jul 22, 14:00 GMT-03:00
Completed - The scheduled maintenance has been completed.
Jul 22, 04:30 GMT-03:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 02:02 GMT-03:00
Scheduled - Credibanco will perform some maintenances on their platform.
Jul 13, 14:24 GMT-03:00
Jul 21, 2021
Completed - The scheduled maintenance has been completed.
Jul 21, 23:30 GMT-03:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 23:01 GMT-03:00
Scheduled - We will be undergoing scheduled maintenance during this time.
Jul 19, 13:33 GMT-03:00
Resolved - This incident has been resolved.
Jul 21, 19:44 GMT-03:00
Investigating - We are experiencing some delays on the payments confirmation.
Jul 21, 17:02 GMT-03:00
Resolved - We are currently investigating this issue.
Jul 21, 02:00 GMT-03:00
Jul 20, 2021
Resolved - This incident has been resolved.
Jul 20, 20:22 GMT-03:00
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 20, 20:13 GMT-03:00
Update - We are continuing to investigate this issue.
Jul 20, 19:36 GMT-03:00
Investigating - We are experiencing experiencing high response times from Fiserv
Jul 20, 19:17 GMT-03:00
Completed - The scheduled maintenance has been completed.
Jul 20, 05:00 GMT-03:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 02:00 GMT-03:00
Scheduled - We will be undergoing scheduled maintenance during this time.
Jul 14, 13:53 GMT-03:00
Jul 19, 2021
Resolved - This incident has been resolved.
Jul 19, 11:21 GMT-03:00
Identified - We have identified a disruption in payment processing and this has caused degraded performance.

We are working to resolve this.
Jul 19, 07:02 GMT-03:00
Jul 18, 2021
Completed - The scheduled maintenance has been completed.
Jul 18, 04:30 GMT-03:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 04:01 GMT-03:00
Scheduled - We will be undergoing scheduled maintenance during this time.
Jul 16, 19:01 GMT-03:00
Completed - The scheduled maintenance has been completed.
Jul 18, 04:00 GMT-03:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 01:00 GMT-03:00
Scheduled - ITAU will perform some maintenance activities on their Data Centers
Jul 5, 10:34 GMT-03:00
Jul 17, 2021
Completed - The scheduled maintenance has been completed.
Jul 17, 04:30 GMT-03:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 04:02 GMT-03:00
Scheduled - We will be undergoing scheduled maintenance during this time.
Jul 16, 19:01 GMT-03:00
Jul 16, 2021

No incidents reported.

Jul 15, 2021
Completed - The scheduled maintenance has been completed.
Jul 15, 18:34 GMT-03:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 16:45 GMT-03:00
Scheduled - We will be undergoing scheduled maintenance during this time.
Jul 15, 16:42 GMT-03:00
Jul 14, 2021
Resolved - This incident has been resolved.
Jul 14, 10:33 GMT-03:00
Identified - apparent incident with processing in South Africa, this has been identified and resolution is underway
Jul 14, 09:55 GMT-03:00
Jul 13, 2021
Completed - The scheduled maintenance has been completed.
Jul 13, 03:01 GMT-03:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 01:01 GMT-03:00
Scheduled - We will be undergoing scheduled maintenance during this time.
Jul 9, 14:08 GMT-03:00