dLocal Status Page
Investigating - We have identified some processing issues with ARCUS in MEXICO. We have contacted the processor and we will provide an update as soon as it becomes available.
May 21, 2024 - 07:45 GMT-03:00

About This Site

We believe that continuous improvement can build a competitive edge. Subscribe to our dLocal status page to receive our ongoing maintance schedule while we are building the best payment infrastructure in emerging markets.

LATAM Payments processing partners ? Degraded Performance
Payment processors in Argentina ? Operational
Payment processors in Brazil ? Operational
Payment processors in Mexico ? Degraded Performance
Payment processors in Colombia ? Operational
Payment processors in Chile ? Operational
Payment processors in Uruguay ? Operational
Payment processors in Paraguay ? Operational
Payment processors in Perú ? Operational
Payment processors in Ecuador ? Operational
Payment processors in Bolivia ? Operational
CA Payments processing partners Operational
Payment processors in Guatemala Operational
Payment processors in Costa Rica Operational
Payment processors in Panama Operational
Payment processors in Dominican Republic Operational
Payment processors in Nicaragua Operational
Payment processors in Honduras Operational
Payment processors in El Salvador Operational
APAC & EMEA Payment processing partners ? Operational
Payment processors in Morocco Operational
Payment processors in India Operational
Payment processors in Egypt Operational
Payment processors in China Operational
Payment processors in Turkey Operational
Payment processors in Nigeria Operational
Payment processors in Kenya Operational
Payment processors in South Africa Operational
Payment processors in Indonesia Operational
Payment processors in Vietnam Operational
Payment processors in Pakistan Operational
Payment processors in Malaysia Operational
Payment Processor in Senegal ? Operational
Payment processors in Philippines Operational
Payment processors in Thailand Operational
Payment processors in Ghana Operational
Payment Processor in Eswatini Operational
Payment processors in Tanzania Operational
dLocal Operational
90 days ago
100.0 % uptime
Today
dLocal API ? Operational
dLocal Merchant Dashboard ? Operational
dLocal website ? Operational
Redirect Payments Operational
90 days ago
100.0 % uptime
Today
Twilio SMS, Latin America Operational
Twilio SMS Operational
Twilio PHONE NUMBERS Operational
dLocal Sandbox Operational
90 days ago
100.0 % uptime
Today
Sandbox - dLocal Merchant Dashboard Operational
90 days ago
100.0 % uptime
Today
Sandbox - dLocal API Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
CVU Bank Transfer Argentina Services Maintenances May 22, 2024 00:00-03:00 GMT-03:00
We will be undergoing scheduled maintenance during this time.
Posted on May 20, 2024 - 16:31 GMT-03:00
EG - Fawry : Planned Outage May 24, 2024 01:00-04:00 GMT-03:00
Please be informed that All Fawry services planned an outage , and you will be notified once service’s back.
Posted on May 21, 2024 - 12:02 GMT-03:00
PSE ACH COLOMBIA services maintenance scheduled May 25, 2024 23:00 - May 26, 2024 02:00 GMT-03:00
We will be undergoing scheduled maintenance during this time.
Posted on May 08, 2024 - 10:04 GMT-03:00
PSE ACH COLOMBIA services maintenance scheduled May 26, 2024 02:00-05:00 GMT-03:00
We will be undergoing scheduled maintenance during this time.
Posted on May 08, 2024 - 10:05 GMT-03:00
Argentina - Worldpay Maintenance Jun 6, 2024 04:00-07:00 GMT-03:00
We will be undergoing scheduled maintenance during this time.
Posted on May 11, 2024 - 08:08 GMT-03:00
Brazil - Worldpay Maintenance Jun 6, 2024 04:00-07:00 GMT-03:00
We will be undergoing scheduled maintenance during this time.
Posted on May 11, 2024 - 08:06 GMT-03:00
Past Incidents
May 21, 2024
Resolved - This incident has been resolved.
May 21, 07:34 GMT-03:00
Monitoring - A fix has been implemented and we are monitoring the results.
May 21, 06:56 GMT-03:00
Investigating - We have identified some processing issues with BUDPAY in NIGERIA. We have contacted the processor and we will provide an update as soon as it becomes available.
May 21, 05:55 GMT-03:00
Completed - The scheduled maintenance has been completed.
May 21, 06:00 GMT-03:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 22:00 GMT-03:00
Scheduled - Objective: We inform you that the URL ecommerce2.cielo.com.br will be deactivated on 05/20/2024 at 10:00 pm due to API governance and optimization.

Important: From 05/21/2024, transactions will only be accepted through the ecommerce.cielo.com.br endpoint.

Mar 14, 15:29 GMT-03:00
Resolved - This incident has been resolved.
May 21, 04:41 GMT-03:00
Investigating - We have identified some processing issues with REDEBAN in COLOMBIA. We have contacted the processor and we will provide an update as soon as it becomes available.
May 21, 03:56 GMT-03:00
Completed - The scheduled maintenance has been completed.
May 21, 03:10 GMT-03:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 02:55 GMT-03:00
Scheduled - We will be undergoing scheduled maintenance during this time.
May 20, 20:29 GMT-03:00
May 20, 2024
Resolved - This incident has been resolved.
May 20, 09:01 GMT-03:00
Investigating - We have identified some processing issues with CREDIBANCO in COLOMBIA. We have contacted the processor and we will provide an update as soon as it becomes available.
May 20, 07:57 GMT-03:00
Completed - The scheduled maintenance has been completed.
May 20, 06:30 GMT-03:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 02:00 GMT-03:00
Update - We will be undergoing scheduled maintenance during this time.
May 17, 09:12 GMT-03:00
Scheduled - We will be undergoing scheduled maintenance during this time.
May 2, 11:03 GMT-03:00
Completed - The scheduled maintenance has been completed.
May 20, 06:00 GMT-03:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 05:00 GMT-03:00
Scheduled - We will be undergoing scheduled maintenance during this time.
Apr 8, 12:20 GMT-03:00
Resolved - This incident has been resolved.
May 20, 05:23 GMT-03:00
Investigating - We have identified some processing issues with DECIDIR in ARGENTINA. We have contacted the processor and we will provide an update as soon as it becomes available.
May 20, 01:16 GMT-03:00
Completed - The scheduled maintenance has been completed.
May 20, 04:00 GMT-03:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 03:00 GMT-03:00
Scheduled - We will be undergoing scheduled maintenance during this time.
May 17, 10:20 GMT-03:00
May 19, 2024
Resolved - This incident has been resolved.
May 19, 10:12 GMT-03:00
Monitoring - BANCO MULTIPLE BHD is operational.
May 19, 09:59 GMT-03:00
Update - Issue is affecting issuer BANCO MULTIPLE BHD
May 19, 09:09 GMT-03:00
Investigating - We have identified some processing issues with CARDNET in DOMINCIAN REPUBLIC. We have contacted the processor and we will provide an update as soon as it becomes available.
May 19, 05:47 GMT-03:00
Resolved - This incident has been resolved.
May 19, 10:01 GMT-03:00
Investigating - We have identified some processing issues with Pix - Banco de Brazil in Brasil. We have contacted the processor and we will provide an update as soon as it becomes available.
May 19, 01:41 GMT-03:00
Completed - The scheduled maintenance has been completed.
May 19, 02:00 GMT-03:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 00:00 GMT-03:00
Scheduled - We will be undergoing scheduled maintenance during this time.
May 17, 10:28 GMT-03:00
May 18, 2024
Resolved - This incident has been resolved.
May 18, 02:55 GMT-03:00
Investigating - We have identified some processing issues with KLAP in CHILE. We have contacted the processor and we will provide an update as soon as it becomes available.
May 18, 02:44 GMT-03:00
Completed - The scheduled maintenance has been completed.
May 18, 02:15 GMT-03:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 02:00 GMT-03:00
Scheduled - We will be undergoing scheduled maintenance during this time.
May 17, 09:51 GMT-03:00
May 17, 2024
Resolved - This incident has been resolved.
May 17, 15:38 GMT-03:00
Investigating - We have identified some processing issues with Interswitch in Nigeria. We have contacted the processor and we will provide an update as soon as it becomes available.
May 17, 09:25 GMT-03:00
Resolved - We have identified some processing issues with Interswitch in Nigeria. We have contacted the processor and we will provide an update as soon as it becomes available.
May 17, 07:34 GMT-03:00
Resolved - This incident has been resolved.
BUDPAY payments in NIGERIA are operating correctly.

May 17, 05:22 GMT-03:00
Investigating - We have identified some processing issues with BUDPAY in NIGERIA. We have contacted the processor and we will provide an update as soon as it becomes available.
May 17, 01:14 GMT-03:00
Resolved - This incident has been resolved.
May 17, 03:44 GMT-03:00
Investigating - We have identified some processing issues with BANCO PICHINCHA C.A. in ECUADOR. We have contacted the processor and we will provide an update as soon as it becomes available.
May 17, 03:16 GMT-03:00
May 16, 2024
Completed - The scheduled maintenance has been completed.
May 16, 17:00 GMT-03:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 13:00 GMT-03:00
Scheduled - We will be undergoing scheduled maintenance during this time.
May 15, 11:08 GMT-03:00
Resolved - This incident has been resolved, DECIDIR Payments in ARGENTINA are operating correctly .
May 16, 06:39 GMT-03:00
Investigating - We have identified some processing issues with DECIDIR in ARGENTINA. We have contacted the processor and we will provide an update as soon as it becomes available.
May 16, 02:29 GMT-03:00
May 15, 2024
Resolved - This incident has been resolved.
May 15, 23:21 GMT-03:00
Investigating - We have identified some processing issues with EFECTY in COLOMBIA. We have contacted the processor and we will provide an update as soon as it becomes available.
May 15, 23:11 GMT-03:00
Resolved - This incident has been resolved.
May 15, 00:43 GMT-03:00
Update - We are continuing to investigate this issue.
May 14, 09:13 GMT-03:00
Investigating - We have identified some processing issues with Issuer FCMB (Nigeria) in Nigeria. We have contacted the processor and we will provide an update as soon as it becomes available.
May 11, 04:27 GMT-03:00
May 14, 2024
Completed - The scheduled maintenance has been completed.
May 14, 23:00 GMT-03:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 18:00 GMT-03:00
Scheduled - Onafriq will be conducting a feature upgrade on 15th May 2024 from 12am to 5am EAT. During this period, all services will be unavailable. This exercise is being conducted to optimize the system's performance and we shall advise once the service is back up.
All services will be restored after the activity.

May 14, 03:13 GMT-03:00
Completed - The scheduled maintenance has been completed.
May 14, 11:30 GMT-03:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 11:00 GMT-03:00
Scheduled - Dear Merchant,

On Tuesday, May 14th 11:00 am UTC -3 we will be rotating our TSL (Transport Layer Security) Certificate *dlocal.com that will expire on Friday, May 17th. Unless you have a specific certificate validation on your end, this change will have no impact, and no downtimes should be experienced.

If you run a validation for a specific certificate, your system will need to be updated with the new one in order to avoid any processing downtime. In this case, please contact merchants@dlocal.com requesting the new certificate.

Should you have any questions or concerns, please do not hesitate to contact us at merchants@dlocal.com.

Thank you,
The dLocal Team.

May 3, 10:04 GMT-03:00
Resolved - This incident has been resolved.
May 14, 09:31 GMT-03:00
Monitoring - A fix has been implemented and we are monitoring the results.
May 14, 09:18 GMT-03:00
Investigating - We have identified some processing issues with BUDPAY in NIGERIA. We have contacted the processor and we will provide an update as soon as it becomes available.
May 14, 09:14 GMT-03:00
Completed - The scheduled maintenance has been completed.
May 14, 07:00 GMT-03:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 04:00 GMT-03:00
Scheduled - We will be undergoing scheduled maintenance during this time.
May 9, 14:46 GMT-03:00
May 13, 2024
Completed - The scheduled maintenance has been completed.
May 13, 04:00 GMT-03:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 02:00 GMT-03:00
Scheduled - We will be undergoing scheduled maintenance during this time.
May 9, 14:45 GMT-03:00
May 12, 2024
Resolved - This incident has been resolved.
May 12, 23:41 GMT-03:00
Investigating - Unavailability identified for Nubank issuer transactions in the Credit function for the Mastercard brand.
May 12, 21:59 GMT-03:00
Completed - The scheduled maintenance has been completed.
May 12, 07:00 GMT-03:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 04:00 GMT-03:00
Scheduled - We will be undergoing scheduled maintenance during this time.
May 9, 14:42 GMT-03:00
May 11, 2024
Resolved - This incident has been resolved, FAWRY Payments in EGYPT are operating correctly.
May 11, 08:04 GMT-03:00
Investigating - We have identified some processing issues with FAWRY in EGYPT. We have contacted the processor and we will provide an update as soon as it becomes available.
May 11, 08:01 GMT-03:00
Completed - The scheduled maintenance has been completed.
May 11, 07:00 GMT-03:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 04:00 GMT-03:00
Scheduled - We will be undergoing scheduled maintenance during this time.
May 9, 14:41 GMT-03:00
May 10, 2024
Resolved - This incident has been resolved, Interswitch Payments in Nigeria are operating correctly .
May 10, 09:24 GMT-03:00
Investigating - We have identified some processing issues with Interswitch in Nigeria. We have contacted the processor and we will provide an update as soon as it becomes available.
May 10, 09:07 GMT-03:00
Resolved - This incident has been resolved.
May 10, 08:19 GMT-03:00
Investigating - We have identified some processing issues with Interswitch in Nigeria. We have contacted the processor and we will provide an update as soon as it becomes available.
May 10, 07:53 GMT-03:00
Resolved - This incident has been resolved,
WORLDPAY Payments in South Africa are operating correctly.

May 10, 04:30 GMT-03:00
Investigating - We have identified some processing issues with WORLDPAY in South Africa. We have contacted the processor and we will provide an update as soon as it becomes available.
May 9, 07:05 GMT-03:00
May 9, 2024
Completed - The scheduled maintenance has been completed.
May 9, 07:00 GMT-03:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 05:00 GMT-03:00
Scheduled - We will be undergoing scheduled maintenance during this time.
May 3, 13:47 GMT-03:00
Resolved - This incident has been resolved,
Kenya Payments in CELLULANT are operating correctly.

May 9, 07:00 GMT-03:00
Investigating - We have identified some processing issues with CELLULANT in KENYA. We have contacted the processor and we will provide an update as soon as it becomes available.
May 9, 04:17 GMT-03:00
Completed - The scheduled maintenance has been completed.
May 9, 05:30 GMT-03:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 04:00 GMT-03:00
Scheduled - STP MX
Starts 09/05/2024 - 04:00 am (UY Time -3 gmt)
Ends 09/05/2024 -05:30 am (UY Time -3 gmt)
Duration: 1hr 30min
During the scheduled window, there can be intermittences

May 6, 20:33 GMT-03:00
Resolved - This incident has been resolved, Simpaisa Payments in Pakistan are operating correctly.
May 9, 04:40 GMT-03:00
Investigating - We have identified some processing issues with Simpaisa in Pakisatan. We have contacted the processor and we will provide an update as soon as it becomes available.
May 9, 04:18 GMT-03:00
May 8, 2024
Completed - The scheduled maintenance has been completed.
May 8, 20:00 GMT-03:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 19:00 GMT-03:00
Scheduled - Please note that Azure will be undergoing scheduled maintenance from 00:00 until 01:00 SAST.

During this time, services linked to the Stitch API and payment suite may experience degraded performance.
The estimated window of maintenance will be under 60 minutes. The estimated window of maintenance will be under 1 hour.

May 8, 05:47 GMT-03:00
Resolved - This incident has been resolved.
May 8, 07:34 GMT-03:00
Monitoring - A fix has been implemented and we are monitoring the results.
May 7, 16:58 GMT-03:00
Investigating - We have been informed of Payments processing issues with Budpay, particularly Payouts. We are following up and will update this position.
May 7, 12:11 GMT-03:00
Completed - The scheduled maintenance has been completed.
May 8, 07:00 GMT-03:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 04:00 GMT-03:00
Scheduled - We will be undergoing scheduled maintenance during this time.
May 3, 13:44 GMT-03:00
Resolved - This incident has been resolved.
May 8, 01:15 GMT-03:00
Investigating - We have identified some processing issues with AZUL in DOMINCIAN REPUBLIC. We have contacted the processor and we will provide an update as soon as it becomes available.
May 8, 00:36 GMT-03:00
Resolved - This incident has been resolved.
May 8, 01:15 GMT-03:00
Investigating - We have identified some processing issues with Firstdata in Brazil. We have contacted the processor and we will provide an update as soon as it becomes available.
May 8, 00:25 GMT-03:00
May 7, 2024
Resolved - This incident has been resolved.
May 7, 15:21 GMT-03:00
Investigating - We have identified some processing issues with FAWRY in EGYPT. We have contacted the processor and we will provide an update as soon as it becomes available.
May 7, 08:00 GMT-03:00
Completed - The scheduled maintenance has been completed.
May 7, 08:00 GMT-03:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 06:00 GMT-03:00
Scheduled - ROSA MX
Starts 07/05/2024 - 06:00 am (UY Time -3 gmt)
Ends 07/05/2024 -08:00 am (UY Time -3 gmt)
Duration: 2 hrs
During the scheduled window, there can be intermittences

May 3, 19:45 GMT-03:00
Completed - The scheduled maintenance has been completed.
May 7, 06:30 GMT-03:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 02:00 GMT-03:00
Scheduled - OXXO MX
Starts 07/05/2024 - 02:00 am (UY Time -3 gmt)
Ends 07/05/2024 -06:30 am (UY Time -3 gmt)
Duration: 4hr 30min
During the scheduled window, there can be intermittences

May 6, 20:40 GMT-03:00