tag:dlocal.statuspage.io,2005:/historyStatus dLocal Status - Incident History2024-03-29T04:15:02-03:00Status dLocaltag:dlocal.statuspage.io,2005:Incident/202460962024-05-20T22:00:00-03:002024-03-14T15:29:18-03:00BRAZIL - CIELO MAINTENANCE<p><strong>THIS IS A SCHEDULED EVENT May <var data-var='date'>20</var>, <var data-var='time'>22:00</var> GMT-03:00 - May <var data-var='date'>21</var>, <var data-var='time'>06:00</var> GMT-03:00</strong></p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>15:29</var> GMT-03:00</small><br><strong>Scheduled</strong> - Objective: We inform you that the URL ecommerce2.cielo.com.br will be deactivated on 05/20/2024 at 10:00 pm due to API governance and optimization.<br /><br />Important: From 05/21/2024, transactions will only be accepted through the ecommerce.cielo.com.br endpoint.</p>tag:dlocal.statuspage.io,2005:Incident/203892152024-04-18T03:00:00-03:002024-03-28T12:54:39-03:00ARCUS MX - Scheduled maintenances<p><strong>THIS IS A SCHEDULED EVENT Apr <var data-var='date'>18</var>, <var data-var='time'>03:00</var> - <var data-var='time'>05:00</var> GMT-03:00</strong></p><p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>12:54</var> GMT-03:00</small><br><strong>Scheduled</strong> - ARCUS MX<br />Starts 18/04/2024 - 03:00 am (UY Time -3 gmt)<br />Ends 18/04/2024 -05:00 am (UY Time -3 gmt)<br />Duration: 2 hrs<br />During the scheduled window, there can be intermittences</p>tag:dlocal.statuspage.io,2005:Incident/201955332024-04-10T03:05:00-03:002024-03-08T14:41:12-03:00Nubiz (Peru) services maintenance scheduled<p><strong>THIS IS A SCHEDULED EVENT Apr <var data-var='date'>10</var>, <var data-var='time'>03:05</var> - <var data-var='time'>03:25</var> GMT-03:00</strong></p><p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>14:41</var> GMT-03:00</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:dlocal.statuspage.io,2005:Incident/201955232024-04-08T03:00:00-03:002024-03-08T14:39:51-03:00Nubiz (Peru) services maintenance scheduled<p><strong>THIS IS A SCHEDULED EVENT Apr <var data-var='date'>8</var>, <var data-var='time'>03:00</var> - <var data-var='time'>03:15</var> GMT-03:00</strong></p><p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>14:38</var> GMT-03:00</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:dlocal.statuspage.io,2005:Incident/203193252024-04-07T21:00:00-03:002024-03-21T10:08:08-03:00Redeban Colombia Scheduled Maintenance<p><strong>THIS IS A SCHEDULED EVENT Apr <var data-var='date'>7</var>, <var data-var='time'>21:00</var> GMT-03:00 - Apr <var data-var='date'>8</var>, <var data-var='time'>03:30</var> GMT-03:00</strong></p><p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>09:51</var> GMT-03:00</small><br><strong>Scheduled</strong> - Redeban will be undergoing maintenance and could present issues on their servers for refunds</p>tag:dlocal.statuspage.io,2005:Incident/203642652024-04-03T22:00:00-03:002024-03-26T15:53:50-03:00CVU Bank Transfer Argentina services maintenance scheduled<p><strong>THIS IS A SCHEDULED EVENT Apr <var data-var='date'>3</var>, <var data-var='time'>22:00</var> GMT-03:00 - Apr <var data-var='date'>4</var>, <var data-var='time'>06:00</var> GMT-03:00</strong></p><p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>15:53</var> GMT-03:00</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>15:48</var> GMT-03:00</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:dlocal.statuspage.io,2005:Incident/203892022024-04-03T03:00:00-03:002024-03-28T12:53:06-03:00ARCUS MX - Scheduled maintenances<p><strong>THIS IS A SCHEDULED EVENT Apr <var data-var='date'>3</var>, <var data-var='time'>03:00</var> - <var data-var='time'>07:00</var> GMT-03:00</strong></p><p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>12:53</var> GMT-03:00</small><br><strong>Scheduled</strong> - ARCUS MX<br />Starts 03/04/2024 - 03:00 am (UY Time -3 gmt)<br />Ends 03/04/2024 -07:00 am (UY Time -3 gmt)<br />Duration: 4 hrs<br />During the scheduled window, there can be intermittences</p>tag:dlocal.statuspage.io,2005:Incident/199860642024-04-02T20:00:00-03:002024-02-14T16:07:30-03:00CIELO - BRASPAGG BRASIL MAINTENANCE<p><strong>THIS IS A SCHEDULED EVENT Apr <var data-var='date'>2</var>, <var data-var='time'>20:00</var> GMT-03:00 - Apr <var data-var='date'>3</var>, <var data-var='time'>06:00</var> GMT-03:00</strong></p><p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>16:07</var> GMT-03:00</small><br><strong>Scheduled</strong> - Impact: There may be a slowdown in response time during the specified period of authentication.<br /><br />Required Action: If your application uses a fixed IP in the calls to the above URL, we request that it be changed to consume via API through DNS, as the IPs will be modified to be dynamic.<br /><br />If your process involves caching DNS calls, it is important to clean up the application.<br /><br />The main objective of the process is to bring the most secure certificate with protocol and cipher levels. If you use a fixed TLS certificate in your application, it should be updated the day after the change to avoid any impacts.<br /><br />For technical questions, contact the NCC team, and for other matters, please contact our customer service.<br /><br />Customer Service<br /><br />Phone: 4002-5472<br /><br />0800 570 8472 (E-commerce support option)</p>tag:dlocal.statuspage.io,2005:Incident/198570462024-04-02T20:00:00-03:002024-01-29T09:52:37-03:00BR - Cielo - Scheduled Maintenance<p><strong>THIS IS A SCHEDULED EVENT Apr <var data-var='date'>2</var>, <var data-var='time'>20:00</var> GMT-03:00 - Apr <var data-var='date'>3</var>, <var data-var='time'>06:00</var> GMT-03:00</strong></p><p><small>Jan <var data-var='date'>29</var>, <var data-var='time'>09:52</var> GMT-03:00</small><br><strong>Scheduled</strong> - - Cielo (Braspag) will carry out planned maintenance in our environment e-Commerce 3.0. <br />- Objective: Change in the Security certificate used in calls to the endpoint URL. <br />- During the maintenance period, you may expect few timeouts period in the authentication response.</p>tag:dlocal.statuspage.io,2005:Incident/203540432024-04-02T03:00:00-03:002024-03-25T17:08:41-03:00Scheduled maintenances Klap Chile<p><strong>THIS IS A SCHEDULED EVENT Apr <var data-var='date'>2</var>, <var data-var='time'>03:00</var> - <var data-var='time'>06:00</var> GMT-03:00</strong></p><p><small>Mar <var data-var='date'>25</var>, <var data-var='time'>17:08</var> GMT-03:00</small><br><strong>Scheduled</strong> - Impact: During the scheduled window, there might be intermittences.</p>tag:dlocal.statuspage.io,2005:Incident/203931682024-03-29T04:15:02-03:002024-03-29T04:15:02-03:00Scheduled maintenances Fawry Egypt<p><small>Mar <var data-var='date'>29</var>, <var data-var='time'>04:15</var> GMT-03:00</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>29</var>, <var data-var='time'>00:15</var> GMT-03:00</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>29</var>, <var data-var='time'>00:13</var> GMT-03:00</small><br><strong>Scheduled</strong> - During the scheduled window, there would be intermittences.<br /><br />Reason:- System Upgrade</p>tag:dlocal.statuspage.io,2005:Incident/203929752024-03-29T00:06:42-03:002024-03-29T00:06:42-03:00[Fawry] Apparent incident with payment processing in Egypt<p><small>Mar <var data-var='date'>29</var>, <var data-var='time'>00:06</var> GMT-03:00</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>23:23</var> GMT-03:00</small><br><strong>Investigating</strong> - We have identified some processing issues with FAWRY in EGYPT. We have contacted the processor and we will provide an update as soon as it becomes available.</p>tag:dlocal.statuspage.io,2005:Incident/203739912024-03-28T15:28:37-03:002024-03-28T15:28:37-03:00Stitch ZA - Bank Transfers Affected<p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>15:28</var> GMT-03:00</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>06:25</var> GMT-03:00</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:dlocal.statuspage.io,2005:Incident/203224952024-03-28T07:00:02-03:002024-03-28T07:00:02-03:00Kushki Ecuador services maintenance scheduled<p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>07:00</var> GMT-03:00</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>05:00</var> GMT-03:00</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>17:03</var> GMT-03:00</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:dlocal.statuspage.io,2005:Incident/203848252024-03-28T05:12:29-03:002024-03-28T05:12:29-03:00[Firstdata] Apparent incident with payment processing in Argentina<p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>05:12</var> GMT-03:00</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>01:53</var> GMT-03:00</small><br><strong>Investigating</strong> - We have identified some processing issues with FIRSTDATA in ARGENTINA. We have contacted the processor and we will provide an update as soon as it becomes available.</p>tag:dlocal.statuspage.io,2005:Incident/203854022024-03-28T04:04:42-03:002024-03-28T04:04:42-03:00[PSE] Apparent incident with payment processing in Colombia<p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>04:04</var> GMT-03:00</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>03:31</var> GMT-03:00</small><br><strong>Investigating</strong> - We have identified some processing issues with PSE in COLOMBIA. We have contacted the processor and we will provide an update as soon as it becomes available.</p>tag:dlocal.statuspage.io,2005:Incident/203806912024-03-27T18:49:20-03:002024-03-27T18:49:20-03:00[Interswitch] Apparent incident with payment processing in Nigeria<p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>18:49</var> GMT-03:00</small><br><strong>Resolved</strong> - This incident has been resolved, Interswitch Payments in Nigeria are operating correctly .</p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>15:12</var> GMT-03:00</small><br><strong>Investigating</strong> - We have identified some processing issues with Interswitch in Nigeria. We have contacted the processor and we will provide an update as soon as it becomes available.</p>tag:dlocal.statuspage.io,2005:Incident/203808192024-03-27T16:09:00-03:002024-03-27T16:09:00-03:00[Pix Banco do Brasil] Apparent incident with payment processing in Brazil<p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>16:09</var> GMT-03:00</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>15:34</var> GMT-03:00</small><br><strong>Investigating</strong> - We have identified some processing issues with PICPAY in BRAZIL. We have contacted the processor and we will provide an update as soon as it becomes available.</p>tag:dlocal.statuspage.io,2005:Incident/203798792024-03-27T17:06:40-03:002024-03-27T17:06:40-03:00[MoMo] Apparent incident with payment processing in Ghana<p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>17:06</var> GMT-03:00</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>17:06</var> GMT-03:00</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>14:11</var> GMT-03:00</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>13:39</var> GMT-03:00</small><br><strong>Investigating</strong> - We have identified some processing issues with GTB-MoMo in Ghana. We have contacted the processor and we will provide an update as soon as it becomes available.</p>tag:dlocal.statuspage.io,2005:Incident/203224572024-03-27T07:00:02-03:002024-03-27T07:00:02-03:00Kushki Ecuador services maintenance scheduled<p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>07:00</var> GMT-03:00</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>04:00</var> GMT-03:00</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>17:00</var> GMT-03:00</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:dlocal.statuspage.io,2005:Incident/203553292024-03-27T02:00:02-03:002024-03-27T02:00:02-03:00ARCUS maintenance<p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>02:00</var> GMT-03:00</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>23:00</var> GMT-03:00</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>25</var>, <var data-var='time'>20:01</var> GMT-03:00</small><br><strong>Scheduled</strong> - ARCUS MX<br />Starts 26/03/2024 - 23:00 pm (UY Time -3 gmt)<br />Ends 27/03/2024 -02:00 am (UY Time -3 gmt)<br />Duration: 3 hrs<br />During the scheduled window, there can be intermittences</p>tag:dlocal.statuspage.io,2005:Incident/203591102024-03-26T19:12:54-03:002024-03-26T19:12:54-03:00[Fawry] Apparent incident with payment processing in Egypt<p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>19:12</var> GMT-03:00</small><br><strong>Resolved</strong> - This incident has been resolved, FAWRY Payments in EGYPT are operating correctly.</p><p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>05:46</var> GMT-03:00</small><br><strong>Investigating</strong> - We have identified some processing issues with FAWRY in EGYPT. We have contacted the processor and we will provide an update as soon as it becomes available.</p>tag:dlocal.statuspage.io,2005:Incident/203373502024-03-25T09:30:34-03:002024-03-25T09:30:34-03:00[Openpay] Apparent incident with payment processing in Mexico<p><small>Mar <var data-var='date'>25</var>, <var data-var='time'>09:30</var> GMT-03:00</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>23</var>, <var data-var='time'>10:07</var> GMT-03:00</small><br><strong>Investigating</strong> - We have identified some processing issues with OPENPAY in MEXICO. We have contacted the processor and we will provide an update as soon as it becomes available.</p>tag:dlocal.statuspage.io,2005:Incident/203225712024-03-25T07:00:56-03:002024-03-25T07:00:56-03:00Kushki Ecuador services maintenance scheduled<p><small>Mar <var data-var='date'>25</var>, <var data-var='time'>07:00</var> GMT-03:00</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>25</var>, <var data-var='time'>02:00</var> GMT-03:00</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>17:08</var> GMT-03:00</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:dlocal.statuspage.io,2005:Incident/203204382024-03-25T03:30:56-03:002024-03-25T03:30:56-03:00EVO MPGS MX Scheduled maintenances<p><small>Mar <var data-var='date'>25</var>, <var data-var='time'>03:30</var> GMT-03:00</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>25</var>, <var data-var='time'>02:30</var> GMT-03:00</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>12:12</var> GMT-03:00</small><br><strong>Scheduled</strong> - EVO MPGS MX<br />Starts 25/03/2024 -02:30 am (UY Time -3 gmt)<br />Ends 25/03/2024 -03:30 am (UY Time -3 gmt)<br />Duration: 1 Hour<br />Impact: During the scheduled window, impacted customers may see an increase in transaction timeouts and/or failed transactions for approximately 15 seconds.</p>