[Nequi] Apparent incident with payment processing in Colombia

Incident Report for Status dLocal

Resolved

We are continuing to investigate this issue.
Posted Aug 30, 2026 - 22:07 GMT-03:00

Update

We are continuing to investigate this issue.
Posted Aug 30, 2026 - 22:06 GMT-03:00

Update

We are still investigating this issue. We will provide an update as soon as possible
Posted Aug 30, 2026 - 19:40 GMT-03:00

Investigating

We have identified some processing issues with Nequi in Colombia. We have contacted the processor and we will provide an update as soon as it becomes available.
Posted Aug 30, 2026 - 17:43 GMT-03:00
This incident affected: LATAM Payments processing partners (Colombia - Payment Processors).
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