[Pago efectivo] Apparent incident with payment processing in Peru

Incident Report for Status dLocal

Resolved

This incident has been resolved.
Posted Oct 31, 2026 - 10:48 GMT-03:00

Update

PagoEfectivo continue to work toward a safe restoration and will provide a further update
Posted Oct 31, 2026 - 05:07 GMT-03:00

Update

PagoEfectivo continue to work toward a safe restoration
Posted Oct 31, 2026 - 01:37 GMT-03:00

Update

PagoEfectivo continue to work toward a safe restoration
Posted Oct 30, 2026 - 20:30 GMT-03:00

Update

PagoEfectivo continue to make progress toward restoring the services.
Posted Oct 30, 2026 - 16:11 GMT-03:00

Update

We are continuing to investigate this issue.
Posted Oct 30, 2026 - 11:50 GMT-03:00

Update

The technical teams continue to work with the highest priority to restore affected services.

We will continue to provide updates as meaningful progress is made.
Posted Oct 30, 2026 - 05:19 GMT-03:00

Update

Technical teams actively working through the remaining validation, remediation, and recovery activities necessary to restore PagoEfectivo services.
Posted Oct 30, 2026 - 05:06 GMT-03:00

Update

Processor says that restoration efforts are progressing, with technical teams actively working through the remaining validation, remediation, and recovery activities necessary to restore PagoEfectivo services.
Posted Oct 30, 2026 - 03:02 GMT-03:00

Investigating

We have identified some processing issues with Pago efectivo in Peru. We have contacted the processor, they informed us that they are currently experiencing technical issues affecting their services. Their team is working to resolve the issue and restore the service as soon as possible.
Posted Oct 29, 2026 - 18:28 GMT-03:00
This incident affected: LATAM Payments processing partners (Peru - Payment Processors).