[Nequi] Apparent incident with payment processing in Colombia

Incident Report for Status dLocal

Resolved

This incident has been resolved.

Posted Sep 29, 2026 - 19:13 GMT-03:00

Update

We’re continuing to investigate the Nequi processing issues in Colombia and are following up with the processor. We’ll share another update as soon as we have more information

Posted Sep 29, 2026 - 17:42 GMT-03:00

Update

We are continuing to investigate this issue.

Posted Sep 29, 2026 - 14:34 GMT-03:00

Investigating

We have identified some processing issues with Nequi in Colombia. We have contacted the processor and we will provide an update as soon as it becomes available.

Posted Sep 29, 2026 - 12:27 GMT-03:00

This incident affected: LATAM Payments processing partners (Colombia - Payment Processors).