[Nequi] Apparent incident with payment processing in Colombia

Incident Report for Status dLocal

Resolved

This incident has been resolved.

Posted Oct 11, 2024 - 13:32 GMT-03:00

Monitoring

They include Nequi again in the bank list of (ACH) they will validate if the issue was resolved.

Posted Oct 11, 2024 - 12:57 GMT-03:00

Investigating

We have identified some processing issues with NEQUI in COLOMBIA. We have contacted the processor and we will provide an update as soon as it becomes available.

Posted Oct 11, 2024 - 02:15 GMT-03:00

This incident affected: LATAM Payments processing partners (Colombia - Payment Processors).