[Nequi] Apparent incident with payment processing in Colombia

Incident Report for Status dLocal

Resolved

This incident has been resolved.

Posted Feb 03, 2026 - 20:03 GMT-03:00

Update

We are continuing to investigate this issue.

Posted Feb 03, 2026 - 14:23 GMT-03:00

Investigating

We have identified some processing issues with NEQUI in COLOMBIA. We have contacted the processor and we will provide an update as soon as it becomes available.

Posted Feb 03, 2026 - 11:02 GMT-03:00

This incident affected: LATAM Payments processing partners (Colombia - Payment Processors).