[Bancolombia & Nequi] Apparent incident with payment processing in Colombia

Incident Report for Status dLocal

Resolved

This incident has been resolved.

Posted Aug 23, 2026 - 06:05 GMT-03:00

Update

We are continuing to investigate this issue.

Posted Aug 23, 2026 - 06:05 GMT-03:00

Investigating

We have identified some processing issues with Bancolombia & Nequi in Colombia. We have contacted the processor and we will provide an update as soon as it becomes available.

Posted Aug 23, 2026 - 05:49 GMT-03:00

This incident affected: LATAM Payments processing partners (Colombia - Payment Processors).