[Smart Pix] Apparent incident with payment processing in Brazil

Incident Report for Status dLocal

Resolved

This incident has been resolved.

Posted Mar 26, 2026 - 21:09 GMT-03:00

Update

We are continuing to investigate this issue.

Posted Mar 26, 2026 - 19:35 GMT-03:00

Update

We continue to have this issue and the technical team is actively working.

Posted Mar 26, 2026 - 17:27 GMT-03:00

Update

We are continuing to investigate this issue.

Posted Mar 26, 2026 - 16:57 GMT-03:00

Investigating

We have identified some processing issues with Pix - Banco de Brazil in Brasil. We have contacted the processor and we will provide an update as soon as it becomes available.

Posted Mar 26, 2026 - 10:20 GMT-03:00

This incident affected: LATAM Payments processing partners (Brazil - Payment Processors).