[PSE] Apparent incident with payment processing in Colombia

Incident Report for Status dLocal

Resolved

We saw over 50 min without rejections.

Posted Jul 18, 2024 - 19:59 GMT-03:00

Identified

This is a confirm issue with Bancolombia, the bank is working in resolve the situation

Posted Jul 18, 2024 - 19:24 GMT-03:00

Investigating

We have identified some processing issues with PSE (Bancolombia) in COLOMBIA. We have contacted the processor and we will provide an update as soon as it becomes available.

Posted Jul 18, 2024 - 18:33 GMT-03:00

This incident affected: LATAM Payments processing partners (Payment processors in Colombia).