[Nequi] Apparent incident with payment processing in Colombia

Incident Report for Status dLocal

Resolved

This incident has been resolved.

Posted May 09, 2026 - 21:10 GMT-03:00

Update

The issue has been identified by Nequi . They are actively working on a fix, no ETA available yet.

Posted May 09, 2026 - 17:59 GMT-03:00

Investigating

We have identified some processing issues with NEQUI in COLOMBIA. We have contacted the processor and we will provide an update as soon as it becomes available.

Posted May 09, 2026 - 15:50 GMT-03:00

This incident affected: LATAM Payments processing partners (Colombia - Payment Processors).