dLocal Status Page
Investigating - We are currently investigating this issue.
Apr 24, 2024 - 14:05 GMT-03:00

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We believe that continuous improvement can build a competitive edge. Subscribe to our dLocal status page to receive our ongoing maintance schedule while we are building the best payment infrastructure in emerging markets.

LATAM Payments processing partners ? Operational
Payment processors in Argentina ? Operational
Payment processors in Brazil ? Operational
Payment processors in Mexico ? Operational
Payment processors in Colombia ? Operational
Payment processors in Chile ? Operational
Payment processors in Uruguay ? Operational
Payment processors in Paraguay ? Operational
Payment processors in Perú ? Operational
Payment processors in Ecuador ? Operational
Payment processors in Bolivia ? Operational
CA Payments processing partners Operational
Payment processors in Guatemala Operational
Payment processors in Costa Rica Operational
Payment processors in Panama Operational
Payment processors in Dominican Republic Operational
Payment processors in Nicaragua Operational
Payment processors in Honduras Operational
Payment processors in El Salvador Operational
APAC & EMEA Payment processing partners ? Major Outage
Payment processors in Morocco Major Outage
Payment processors in India Operational
Payment processors in Egypt Operational
Payment processors in China Operational
Payment processors in Turkey Operational
Payment processors in Nigeria Operational
Payment processors in Kenya Operational
Payment processors in South Africa Operational
Payment processors in Indonesia Operational
Payment processors in Vietnam Operational
Payment processors in Pakistan Operational
Payment processors in Malaysia Operational
Payment Processor in Senegal ? Operational
Payment processors in Philippines Operational
Payment processors in Thailand Operational
Payment processors in Ghana Operational
Payment Processor in Eswatini Operational
Payment processors in Tanzania Operational
dLocal Operational
90 days ago
100.0 % uptime
Today
dLocal API ? Operational
dLocal Merchant Dashboard ? Operational
dLocal website ? Operational
Redirect Payments Operational
90 days ago
100.0 % uptime
Today
Twilio SMS, Latin America Operational
Twilio SMS Operational
Twilio PHONE NUMBERS Operational
dLocal Sandbox Operational
90 days ago
100.0 % uptime
Today
Sandbox - dLocal Merchant Dashboard Operational
90 days ago
100.0 % uptime
Today
Sandbox - dLocal API Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Arcus Mexico Scheduled Maintenance Apr 25, 2024 03:00-05:00 GMT-03:00
ARCUS MX
Starts 25/04/2024 -03:00 am (UY Time -3 gmt)
Ends 25/04/2024 -05:00 am (UY Time -3 gmt)
Duration: 2 Hour
Impact: During the scheduled window, there may be intermittences.

Posted on Apr 22, 2024 - 11:15 GMT-03:00
KLAP maintenance Chile Apr 25, 2024 06:00-07:00 GMT-03:00
We will be undergoing scheduled maintenance during this time.
Posted on Apr 22, 2024 - 19:09 GMT-03:00
Worldwide - WorldPay - Scheduled Maintenance Apr 25, 2024 13:00-17:00 GMT-03:00
Maintenance on Business Gateway and Corporate Gateway in 2024

Services affected: Card Payouts, Merchant Administration Interface, Order Inquiries, Order Modifications / Autocapture, Pay As Order, Secure Test, Velocity checking, Online Refunds, and Futurepay

Impact: Service disruption
Duration: 4 hours
Date: 25 April 2024 Start: 16:00 UTC End: 20:00 UTC
We will carry out our routine controlled data centre fail over of the Worldwide Payment Gateway on the above dates in 2023, between 16:00 and 21:00 UTC.

This will allow us to prove that a fail over to our alternative data centre works as intended, which is a necessary step to prevent uncontrolled outages during planned maintenance.

The fail over also allows us to continue our program of network maintenance activities, upgrading associated hardware and software whilst providing new security features.

Services affected

Card Payouts: Mastercard and Visa Payout attempts will be queued and processed after maintenance is complete. Visa Direct Payouts and Mastercard Send Payouts will not be affected.

Merchant Administration Interface: The Merchant Administration Interface will be unavailable for up to 180 minutes.

Order Inquiries: Order Inquiries will be unavailable for up to 180 minutes. If you have integrated Order inquiry responses into your payment processing, then this could cause impact during our maintenance.

Order Modifications/Autocapture: You can still send us Order Modifications or Autocaptures during the maintenance period but they will be queued. Please don’t resubmit Order Modifications. All queued Order Modifications and Autocaptures will be cleared by the end of the maintenance period.

Order Notifications: Notifications will be queued for up to 180 minutes. Once the notification service resumes notifications will be sent in order and will work towards usual service.

Pay As Order: Pay As Order requests submitted will fail if the original order is older than three days. We recommend resubmitting any failed requests after the maintenance is complete to process the payment successfully.

Secure Test: Secure Test will be unavailable for up to 180 minutes.

Velocity checking: Velocity checking will be unavailable for up to 90 minutes.

Online Refund Processing: Online Refund Processing will be unavailable for up to 180 minutes.

Futurepay: Futurepay will be unavailable for up to 90 minutes.

BackOffice: Internal BackOffice will be unavailable for up to 180 minutes.

Payment processing that does not rely on any of the above services will be available throughout the maintenance.

Error messages

Pay As Order requests during the maintenance will return the following error message:


Order Inquiries will return the following error:

Order inquiries have been disabled for all merchants >

Posted on Apr 18, 2024 - 10:48 GMT-03:00
EG - Fawry : Planned downtime for Daylight Saving Apr 25, 2024 18:30-21:30 GMT-03:00
Please be informed that All Fawry services will be down due to Daylight Saving at below-mentioned date & time, and you will be notified once service’s back.
Posted on Apr 24, 2024 - 11:31 GMT-03:00
ACH Colombia services maintenance scheduled Apr 27, 2024 19:00-22:00 GMT-03:00
We will be undergoing scheduled maintenance during this time.
Posted on Apr 18, 2024 - 12:36 GMT-03:00
ACH COLOMBIA services maintenance scheduled Apr 27, 2024 22:00 - Apr 28, 2024 01:00 GMT-03:00
We will be undergoing scheduled maintenance during this time.
Posted on Apr 18, 2024 - 12:38 GMT-03:00
CREDIBANCO Colombia services maintenance scheduled Apr 29, 2024 22:00 - Apr 30, 2024 01:00 GMT-03:00
We will be undergoing scheduled maintenance during this time.
Posted on Apr 22, 2024 - 12:36 GMT-03:00
BANORTE MX Scheduled maintenances May 2, 2024 03:00-03:30 GMT-03:00
Starts 03/05/2024 -03:00 am (UY Time -3 gmt)
Ends 03/05/2024 -03:30 am (UY Time -3 gmt)
Duration: 30 minutes
Impact: A 3rd DNS will be added. There may be some intermittencies.

The activity that will be performed is the addition of a 3rd DNS:
• Additional DNS Server:
Ns3.pagosbanorte.com 200.33.202.13
Note: Take into account the following considerations:
• Have a DNS forwarder to the pagosbanorte.com zone, in this case you would have to check in
your infrastructure that the firewalls allow you to reach
elns3.pagosbanorte.com(200.33.202.13) through UDP port 53.
• Have a proxy where you have to enable the new Name Server of the zone
pagosbanorte.com(200.33.202.13).
• A third IP will be added to handle the traffic:
via.pagosbanorte.com 200.33.202.14
media.pagosbanorte.com 200.33.202.15

Posted on Apr 22, 2024 - 19:39 GMT-03:00
Redeban Colombia services maintenance scheduled May 20, 2024 05:00-06:00 GMT-03:00
We will be undergoing scheduled maintenance during this time.
Posted on Apr 08, 2024 - 12:20 GMT-03:00
BRAZIL - CIELO MAINTENANCE May 20, 2024 22:00 - May 21, 2024 06:00 GMT-03:00
Objective: We inform you that the URL ecommerce2.cielo.com.br will be deactivated on 05/20/2024 at 10:00 pm due to API governance and optimization.

Important: From 05/21/2024, transactions will only be accepted through the ecommerce.cielo.com.br endpoint.

Posted on Mar 14, 2024 - 15:29 GMT-03:00
Past Incidents
Apr 24, 2024
Resolved - This incident has been resolved.
Apr 24, 14:06 GMT-03:00
Update - We are continuing to monitor for any further issues.
Apr 24, 13:56 GMT-03:00
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 24, 13:56 GMT-03:00
Investigating - We have identified some processing issues with Interswitch in Nigeria. We have contacted the processor and we will provide an update as soon as it becomes available.
Apr 24, 13:40 GMT-03:00
Apr 23, 2024
Resolved - This incident has been resolved.
Apr 23, 03:38 GMT-03:00
Investigating - We have identified some processing issues with PIX BPP in Brazil. We have contacted the processor and we will provide an update as soon as it becomes available.
Apr 23, 02:59 GMT-03:00
Apr 22, 2024

No incidents reported.

Apr 21, 2024
Completed - The scheduled maintenance has been completed.
Apr 21, 20:00 GMT-03:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 21, 19:00 GMT-03:00
Scheduled - We will be undergoing scheduled maintenance during this time.
Apr 18, 12:42 GMT-03:00
Completed - The scheduled maintenance has been completed.
Apr 21, 16:00 GMT-03:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 21, 09:00 GMT-03:00
Scheduled - Please note that ABSA will be undergoing scheduled maintenance from 14:00 until 21:00 SAST. During this time, disbursements from ABSA accounts will be paused, queued and initiated after the service window. The estimated window of maintenance will be under 7 hours.
Apr 18, 03:36 GMT-03:00
Apr 20, 2024
Completed - The scheduled maintenance has been completed.
Apr 20, 20:00 GMT-03:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 20, 19:00 GMT-03:00
Scheduled - We will be undergoing scheduled maintenance during this time.
Apr 18, 12:40 GMT-03:00
Resolved - This incident has been resolved.
Apr 20, 07:24 GMT-03:00
Investigating - We have identified some processing issues with Simpaisa in Pakisatan. We have contacted the processor and we will provide an update as soon as it becomes available.
Apr 20, 06:51 GMT-03:00
Apr 19, 2024
Resolved - This incident has been resolved.
Apr 19, 20:41 GMT-03:00
Investigating - We have identified some processing issues with CREDIBANCO in COLOMBIA. We have contacted the processor and we will provide an update as soon as it becomes available.
Apr 19, 20:25 GMT-03:00
Resolved - This incident has been resolved.
Apr 19, 16:16 GMT-03:00
Identified - The issue has been identified and a fix is being implemented.
Apr 19, 14:19 GMT-03:00
Resolved - This incident has been resolved.
Apr 19, 09:52 GMT-03:00
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 19, 09:14 GMT-03:00
Identified - The issue has been identified and a fix is being implemented.
Apr 19, 07:29 GMT-03:00
Investigating - We are currently investigating this issue.
Apr 19, 07:14 GMT-03:00
Apr 18, 2024
Completed - The scheduled maintenance has been completed.
Apr 18, 20:00 GMT-03:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 19:00 GMT-03:00
Scheduled - Please note that Capitec will be undergoing scheduled maintenance from 01:00 until 02:00 SAST. During this time, services linked to Capitec are anticipated to experience degraded performance. The estimated window of maintenance will be under 1 hour with expected downtime to last 5 minutes.
Apr 18, 03:33 GMT-03:00
Completed - The scheduled maintenance has been completed.
Apr 18, 05:30 GMT-03:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 04:00 GMT-03:00
Scheduled - STP MX
Starts 18/04/2024 - 04:00 am (UY Time -3 gmt)
Ends 18/04/2024 -05:30 am (UY Time -3 gmt)
Duration: 1.5 hrs
During the scheduled window, service won’t be available during this period.

Apr 17, 10:10 GMT-03:00
Completed - The scheduled maintenance has been completed.
Apr 18, 05:00 GMT-03:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 03:00 GMT-03:00
Scheduled - ARCUS MX
Starts 18/04/2024 - 03:00 am (UY Time -3 gmt)
Ends 18/04/2024 -05:00 am (UY Time -3 gmt)
Duration: 2 hrs
During the scheduled window, there can be intermittences

Mar 28, 12:54 GMT-03:00
Completed - The scheduled maintenance has been completed.
Apr 18, 04:30 GMT-03:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 03:30 GMT-03:00
Scheduled - EVO MPGS MX
Starts 18/04/2024 -03:30 am (UY Time -3 gmt)
Ends 18/04/2024 -04:30 am (UY Time -3 gmt)
Duration: 1 Hour
Impact: During the scheduled window impacted customers may see an increase in transaction timeouts and/or failed transactions for approximately 15 seconds.

Apr 10, 11:44 GMT-03:00
Resolved - This incident has been resolved.
Apr 18, 02:15 GMT-03:00
Investigating - We have identified some processing issues with DECIDIR in ARGENTINA. We have contacted the processor and we will provide an update as soon as it becomes available.
Apr 18, 01:41 GMT-03:00
Apr 17, 2024
Completed - The scheduled maintenance has been completed.
Apr 17, 22:00 GMT-03:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 14:00 GMT-03:00
Scheduled - EVO MPGS MX
Starts 17/04/2024 -14:00 pm (UY Time -3 gmt)
Ends 17/04/2024 -22:00 pm (UY Time -3 gmt)
Duration: 8 Hour
Impact :During the scheduled window, customers may experience a service disruption in the application for approximately 30 seconds. Additionally, the Draft Capture File (DCF) delivery to customers may be delayed by up to 20 minutes.

Apr 12, 19:18 GMT-03:00
Completed - The scheduled maintenance has been completed.
Apr 17, 10:00 GMT-03:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 05:00 GMT-03:00
Scheduled - HEY BANREGIO MX
Starts 17/04/2024 -5:00 am (UY Time -3 gmt)
Ends 17/04/2024 -10:00 am (UY Time -3 gmt)
Duration: 5 Hour
Impact :During the scheduled window, there can be intermittences

Apr 16, 18:48 GMT-03:00
Completed - The scheduled maintenance has been completed.
Apr 17, 07:00 GMT-03:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 06:00 GMT-03:00
Scheduled - We will be undergoing scheduled maintenance during this time.
Apr 12, 19:20 GMT-03:00
Resolved - This incident has been resolved.
Apr 17, 04:08 GMT-03:00
Investigating - We have identified some processing issues with HEY BANREGIO in MEXICO. We have contacted the processor and we will provide an update as soon as it becomes available.
Apr 17, 03:39 GMT-03:00
Apr 16, 2024
Resolved - This incident has been resolved.
Apr 16, 08:34 GMT-03:00
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 16, 05:30 GMT-03:00
Investigating - We have identified some processing issues with Interswitch in Nigeria. We have contacted the processor and we will provide an update as soon as it becomes available.
Apr 15, 09:49 GMT-03:00
Completed - The scheduled maintenance has been completed.
Apr 16, 01:00 GMT-03:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 00:00 GMT-03:00
Scheduled - Please be informed that FawryPay services planned an outage, and you will be notified once service’s back.
Apr 15, 13:20 GMT-03:00
Apr 15, 2024
Resolved - This incident has been resolved.
Apr 15, 21:58 GMT-03:00
Investigating - We have identified some processing issues with BIND CVU in ARGENTINA. We have contacted the processor and we will provide an update as soon as it becomes available.
Apr 15, 20:48 GMT-03:00
Resolved - This incident has been resolved.
Apr 15, 14:33 GMT-03:00
Update - We are continuing to work on a fix for this issue.
Apr 15, 13:45 GMT-03:00
Identified - The issue has been identified and a fix is being implemented.
Apr 15, 13:43 GMT-03:00
Resolved - This incident has been resolved.
Apr 15, 09:48 GMT-03:00
Update - We are continuing to monitor for any further issues.
Apr 12, 12:42 GMT-03:00
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 12, 12:42 GMT-03:00
Investigating - We have identified some processing issues with Flutterwave in Nigeria. We have contacted the processor and we will provide an update as soon as it becomes available.
Apr 12, 12:02 GMT-03:00
Apr 14, 2024
Completed - The scheduled maintenance has been completed.
Apr 14, 05:00 GMT-03:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 01:00 GMT-03:00
Scheduled - We will be undergoing scheduled maintenance during this time.
Apr 11, 17:47 GMT-03:00
Completed - The scheduled maintenance has been completed.
Apr 14, 04:00 GMT-03:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 00:00 GMT-03:00
Scheduled - We will be undergoing scheduled maintenance during this time.
Apr 10, 13:28 GMT-03:00
Completed - The scheduled maintenance has been completed.
Apr 14, 02:00 GMT-03:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 01:00 GMT-03:00
Scheduled - We will be undergoing scheduled maintenance during this time.
Apr 11, 14:24 GMT-03:00
Apr 13, 2024
Completed - The scheduled maintenance has been completed.
Apr 13, 07:00 GMT-03:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 04:00 GMT-03:00
Update - We will be undergoing scheduled maintenance during this time.
Apr 4, 15:31 GMT-03:00
Scheduled - We will be undergoing scheduled maintenance during this time.
Apr 4, 09:46 GMT-03:00
Apr 12, 2024
Resolved - This incident has been resolved.
Apr 12, 07:25 GMT-03:00
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 12, 06:46 GMT-03:00
Identified - The issue has been identified and a fix is being implemented.
Apr 12, 06:37 GMT-03:00
Completed - The scheduled maintenance has been completed.
Apr 12, 07:00 GMT-03:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 05:00 GMT-03:00
Scheduled - We will be undergoing scheduled maintenance during this time.
Apr 4, 09:45 GMT-03:00
Completed - The scheduled maintenance has been completed.
Apr 12, 07:00 GMT-03:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 05:00 GMT-03:00
Scheduled - During the scheduled window, there might be intermittences.
Apr 9, 09:19 GMT-03:00
Completed - The scheduled maintenance has been completed.
Apr 12, 04:30 GMT-03:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 04:00 GMT-03:00
Scheduled - transactions should flow without interruptions
Apr 11, 19:29 GMT-03:00
Resolved - This incident has been resolved.
Apr 12, 03:17 GMT-03:00
Investigating - We have identified some processing issues with Flutterwave in Nigeria. We have contacted the processor and we will provide an update as soon as it becomes available.
Apr 11, 21:04 GMT-03:00
Resolved - This incident has been resolved.
Apr 12, 01:16 GMT-03:00
Investigating - We have identified some processing issues with CREDOMATIC in PANAMA. We have contacted the processor and we will provide an update as soon as it becomes available.
Apr 11, 23:03 GMT-03:00
Apr 11, 2024
Resolved - This incident has been resolved.
Apr 11, 21:26 GMT-03:00
Investigating - We have identified some processing issues with BANCARD in PARAGUAY. We have contacted the processor and we will provide an update as soon as it becomes available.
Apr 11, 20:29 GMT-03:00
Completed - The scheduled maintenance has been completed.
Apr 11, 07:00 GMT-03:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 05:00 GMT-03:00
Update - We will be undergoing scheduled maintenance during this time.
Apr 4, 09:50 GMT-03:00
Scheduled - We will be undergoing scheduled maintenance during this time.
Apr 4, 09:44 GMT-03:00
Apr 10, 2024
Completed - The scheduled maintenance has been completed.
Apr 10, 16:30 GMT-03:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 15:30 GMT-03:00
Scheduled - We will be undergoing scheduled maintenance during this time.
Apr 10, 12:46 GMT-03:00
Completed - The scheduled maintenance has been completed.
Apr 10, 07:00 GMT-03:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 04:00 GMT-03:00
Update - We will be undergoing scheduled maintenance during this time.
Apr 4, 09:51 GMT-03:00
Scheduled - We will be undergoing scheduled maintenance during this time.
Apr 4, 09:42 GMT-03:00
Resolved - This incident has been resolved, Simpaisa Payments in Pakistan are operating correctly.
Apr 10, 06:55 GMT-03:00
Investigating - We have identified some processing issues with Simpaisa in Pakistan. We have contacted the processor and we will provide an update as soon as it becomes available.
Apr 10, 03:15 GMT-03:00
Resolved - This incident has been resolved, NIUBIZ Payments in PERU are operating correctly .
Apr 10, 06:54 GMT-03:00
Investigating - We have identified some processing issues with NIUBIZ in PERU. We have contacted the processor and we will provide an update as soon as it becomes available.
Apr 10, 03:36 GMT-03:00
Completed - The scheduled maintenance has been completed.
Apr 10, 03:25 GMT-03:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 03:05 GMT-03:00
Scheduled - We will be undergoing scheduled maintenance during this time.
Mar 8, 14:41 GMT-03:00
Completed - The scheduled maintenance has been completed.
Apr 10, 02:30 GMT-03:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 00:30 GMT-03:00
Scheduled - @here Scheduled maintenances
OXXO PAY MX
Starts 10/04/2024 - 01:30 am (UY Time -3 gmt)
Ends 10/04/2024 -03:30 am (UY Time -3 gmt)
Duration: 2 hrs
Impact: System update, scheduled maintenance, some intermittency in referenced payments is expected.

Apr 9, 14:35 GMT-03:00